What is outcome-based offshore outsourcing?Traditional outsourcing models focus on input; for example man hours, person months, emails answered or number of calls processed. On the other hand outcome-based focuses on output i.e. reaching a business goal such as customer satisfaction, customer loyalty, support cost as...
While Israel does not offer the same savings as India or the Philippines, Israel offers much more: the same high quality work product from the United States at significant savings. With more U.S. educated and U.S. licensed attorneys moving to Israel every year it has...
Get ready business owners. The Affordable Care Act officially goes into effect in 2014. Do you know how to respond? Many business owners are starting to have concerns about being able to afford new staff members or even continuing to support...
What is Business Process Outsourcing (BPO)? BPO is defined by the Department of Trade and Industry as the "delegation of service-type business process to a third-party service provider". In the Philippines, the Industry has become a driving force to the country's economic development. In 2011,...
As many organizations discover that good environmental practices are good business, recorded evidence of those practices grows. But for the professionals who manage those records, there are also opportunities to apply green practices to records management itself. This article provides tips on the green management...
