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Enterprise Resource Planning (ERP) systems are enterprise software that allows organizations to integrate their business operations and improve productivity. It is an independent software application aimed at enhancing the efficiency of various business operations. The prime function of an ERP software is the integration of...

What is outcome-based offshore outsourcing?Traditional outsourcing models focus on input; for example man hours, person months, emails answered or number of calls processed. On the other hand outcome-based focuses on output i.e. reaching a business goal such as customer satisfaction, customer loyalty, support cost as...